Network incident: Servers connected to the segment R4-R5

Service affected: Servers connected to the segment R4-R5
Start: March 5, 3h30am IST
Resolution time:March 5, 4h30am IST
Impact: Network degradation ( packet loss, high latency)

An incident occured on one segment of our network ( R4-R5) which caused network degradation, packet loss and high latency.

Our network team investigated the problem and found out that the cause was a layer2 loop. They have isolated the device which caused the problem and the network connectivity has been fully restaured.

We apologize for any inconvenience this situation may have caused. If you have any questions, please do not hesitate to contact our support team